Sizing Chart

Measure the circumference of your head just above the ears. Measure in centimeters. For conversion to the riding hat or jockey skull sizes please see the chart below:

Riding Hats	Jockey Skulls	Circumference(cms)
000	6	49cm
000 1/2	6 1/8	50cm
00	6 1/4	51cm
00 1/2	6 3/8	52cm
0	6 1/2	53cm
0 1/2	6 5/8	54cm
1	6 3/4	55cm
1 1/2	6 7/8	56cm
2	7	57cm
2 1/2	7 1/8	58cm
3	7 1/4	59cm
3 1/2	7 3/8	60cm
4	7 1/2	61cm
4 1/2	7 5/8	62cm
5	7 3/4	63cm

Returns Policy

Top Gear Equestrian Limited

PRODUCT RETURNS & CANCELLATIONS POLICY FOR THE TOP GEAR EQUESTRIAN GATEHOUSERIDINGHATS.CO.UK OUTLET WEBSITE

Please read these terms carefully and print and keep a copy of them for your reference.

Occasionally we do get things wrong or the item you receive is not quite what you hoped for.

PLEASE NOTE: Safety Items such as Equestrian Riding Hats, once unpacked from the manufacturers packing are excluded from your right to cancel. Once these items are correctly and safely delivered they cannot be returned simply because they do not fit or you do not like the style. These items are designed to protect you in the case of an accident and are prone to damage if they are not correctly cared for which may reduce the items ability to protect you. Once the item has been safely delivered to you the care of it is outside of our control. We do not supply used safety items such as Riding Hats.
If you are at all unsure We Highly Suggest that you get yourself correctly fitted and ensure that you are happy with the design and fit before you order the riding hat from our website. Our website is designed to provide you with the Gatehouse Quality Range of products at the best price possible.
Your statutory rights are unaffected

Other Non-Safety Item Goods which prove unsuitable may be returned for refund, credit or exchange, subject to the following conditions:

We must be notified that you wish to return the item within 14 days of receipt
Items are returned carriage paid by you within 14 days of notification of intended return.
Items are received in a resalable condition.
Items should be returned unused in their original condition in order to secure a refund.
It would be appreciated if items where possible are returned complete with all packaging in good condition.
We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.
All returns are to be accompanied by the senders name and address, account number, order reference number (these are found on the invoice), and reason for return. Please use the returns form sent with the order.
We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it on the event of a claim with your carrier.

Items delivered incorrectly or not as described:

Occasionally we do get things wrong. Items picked and delivered by ourselves incorrectly will be collected and refunded/replaced at no charge to you. Please notify us within 14 days of receipt and we will provide you with further instructions.

Please advise our Customer Service Department of any problems with shortages or carrier damage within 5 days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.

Exclusions: We are unable to refund:

Used items: We classify items as used if the original hang tags are removed.
Items damaged in return transit: Sending items back in their product packaging only is not enough; items to be returned should be properly protected on their journey back with all the packaging we used to send it to you, including the product packaging and the corrugated outer box if used. If you send it back any other way you risk the item becoming damaged in transit and consequently you will lose all or part of your refund. The minimum handling charge for items not properly packaged is 20.00GBP
Special Orders: We are also unable to refund deliveries we have made to you that were `special orders`. We may agree to take back a `special order` but you need to let us know first with your order number and the items from the order to be returned.
Safety Items such as Equestrian Riding Hats: Unsealed Goods - Riding Hats that are removed from the manufacturers original packaging - are not suitable for return due to the possibility that the health protection they offer could be diminished.

Exceptions:

If you return an item for a refund which triggered a saving or discount on your original order (for example free delivery or a saving on an associated item). The refund will be adjusted to remove the original saving or discount which no longer applies.

Responsibility:

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

Important notes:

While we work hard to ensure that the content on the site is accurate and current, we cannot guarantee that the content will be free from error. We exclude any liability for any errors and omissions on the site. The access or use by you of the contents of this website is entirely at your own risk. We do not make any representation or warranty and expressly disclaim any and all such warranties and terms in respect of any products, services, information or materials.

Additional Information:

If you are unhappy with any aspect of your transaction or returns enquiry in the first instance please send an email to [email protected] with details of your grievance.

Alternatively please visit the European Online Dispute Resolution platform. This is an official website managed by the European Commission which is dedicated to helping consumers and traders resolve their disputes out-of-court.

Top Gear Equestrian Limited. Company Number 7665461

Registered address: 5 Gordon Place, Bexhill-on-Sea, East Sussex, TN39 4DW.